Resources · Help center
Answers, when you need them.
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Account & billing
Plans, storage add-ons, upgrading, downgrading, and cancelling. Covers how prorating works and what happens to your data if you drop a tier.
Documents & assets
Uploading, organising, categories, and expiry reminders. Includes how automatic category suggestions work and how to log a physical, non-digital document.
Passwords
Master passphrase, recovery keys, and sharing with trusted contacts. Covers what to do if you've lost your passphrase, and how the one-time recovery key works.
Trusted contacts
Adding contacts, living access, and release conditions. Explains the difference between sharing something today and setting a condition for later.
Messages & memories
Writing messages, setting conditions, and building a timeline. Includes guidance on recording audio and video messages directly in the app.
Security & privacy
Encryption, data hosting, and exporting your data. Covers the difference between server-side and zero-knowledge encryption used across different modules.
Automations
Setting up pre-authorised actions, like subscription cancellations, that fire once your account is confirmed memorialised.
Onboarding & setup
Getting your vault set up for the first time, choosing a jurisdiction, and enabling two-factor authentication or a passkey.
Common questions
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